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Utilita Arena Sheffield “Committed to Covid Safety”

Utilita Arena Sheffield “Committed to Covid Safety”

Following recent Goverment announcements the Utilita Arena Sheffield (Sheffield Arena) have confirmed their new Coronavirus Update (15th September)


All our Covid risk mitigations are in place to ensure that health and wellbeing is paramount as well as ensuring that everyone continues to visit our venues and enjoy our shows and events.

Updated 15 September 2021:-

As a venue operator we have a responsibility to keep everyone who uses our venues as safe as possible by mitigating coronavirus risks in our venues.

Following the latest government briefings and guidance many legal restrictions have now been removed with a Plan A and Plan B winter strategy, which mean things may be a little different when you return.

Our procedures will continue to evolve, reviewed and updated as guidance and law changes.

SCT is entitled to make such changes from time to time to its T&C’s of entry, as it considers necessary. The changes will apply to all ticket holders, please continue to check back to this page before your visit in case any of the guidance has changed.

We continue to work with event organisers, promoters and the National Arenas Association on entry requirements to our venues and will update our advice as required. As with all guidance there are exceptions such as those who are medically exempt from vaccination.

Please If you feel unwell and have symptoms do not attend our venues – Stay at home and follow NHS guidelines. Please take a lateral flow or PCR test before attending an event!

Despite the most recent announcements the Government is still encouraging the indoor entertainment sector to have a system in place to check the Covid status of audiences attending our venues. There may also be specific entry requirements requested on events and concerts as requested by the promoter, act or artist.

COVID Status spot checks will be in place and customers may still be asked to show evidence of Covid status. This can include some or all of the following:-

Negative Lateral flow or PCR test result, proof of double vaccination or proof of natural immunity through previously having Covid in the past 6 months) through the NHS Covid Pass on the NHS App – click here for instructions on how to download your NHS Covid pass from the NHS APP or via a letter that can be requested by ringing NHS 119 click here for instructions on how to obtain your NHS Covid pass letter. Acceptable proof will be:- an NHS Covid pass obtainable via the NHS App, letter or a Lateral flow pr PCR negative test result text or email within 24 hours of attending the event.

Self-declared exemptions will be permitted.

Failure to be able to produce certification when required could result in entry to the venue being refused. Under 18’s do not need to show the COVID Pass or show proof as advised by the NHS, but are still encouraged to test prior to the event.

All legal limits on the numbers of people allowed to meet indoors have now been removed and our venues will be operating at full capacity and without social distancing in place. We are asking everyone to respect other visitors, keeping your distance where you can and appreciating, we are all at different stages of comfort as the vaccinations and easing of restrictions are rolled out, so some people may still be apprehensive.

We have enhanced all cleaning regimes before, during and post event, sanitising all surfaces throughout the venues using long lasting cleaning solutions to reduce the risk of contact infection.

NHS Test and Trace QR code will remain available for optional use.

We are encouraging all visitors to be responsible and to continue to wear a face covering during their visit to our venues, particularly while moving around the venue and in busy spaces like the concourses or corridors.

Our staff will continue to wear face coverings and we ask everyone to respect those choosing to do so.

Hand sanitising stations will be available throughout our venues with enhanced contact cleaning regimes.

Digital ticketing for most customers to reduce social contact.

We will be encouraging contactless payments where possible throughout the venue.

Improved venue air-handling in our venues.

Staff have received Covid Awareness training.

Current events that require specific COVID protocols as requested by the artist and promoter include:- STEPS

As part of covid mitigation Digital Tickets will be the new way to access the venue – you must have your tickets already downloaded to your phone before you try to access the venue.  Any tickets purchased for a group needs to have shared their ticket prior to entering the venue as each person needs their entry ticket, this us particularly important for floor access on standing shows. If you have already received physical tickets these will give you access to the venue and you are not required to download anything.

Above all we would like to say a huge thank you to all customers and staff for their support over the very challenging past 18 months and your future support in acting repsonsibly and considerate to visitors and staff and understand they may have different requirements to your own – this way we hope to help keep each other safe and our venues open.

We will continue to update this website, our FacebookTwitter & Instagram with all relevant information. Click here to join our newsletter to have all the latest information sent directly to you.

Should you have any questions about your tickets or the show you are attending here at the Arena there is further information below with more information in our FAQ’s – this page will be updated as soon as anything changes so please keep checking back.

The Arena is an authorised ticket agent and a member of The Society of Ticket Agents & Retailer STAR should any of our shows cancel or be rescheduled we will refund ticket money and any pre-booked parking. If you booked tickets through another authorised agent they will also refund ticket money, please check with the retailer you booked with for their procedures. This refund policy is now more important then ever and why it is crucial to protect yourself and your ticket money and why we only recommend you only ever book with authorised retailers – if a show is cancelled you will get your money back on tickets booked through these retailers.

If you booked tickets with the Arena and your event is cancelled:– You don’t need to do anything all ticket, booking fees & any pre-paid parking money will be automatically refunded to the card on which you purchased your tickets with.

If you booked tickets with the Arena and your event is rescheduled:– If you still wish to attend the new date simply turn up and your tickets will be valid and you don’t need to do anything. Should you be unable to attend the rescheduled show you can either email boxoffice@utilitaarenasheffield.co.uk stating your booking reference number & your latest contact details and the Arena Box Office can start the refund process on your behalf & contact you if there are any issues. Alternatively you can refund your own booking which will instanlty give you a ticket voucher back to your account redeemable against any future TM booking for shows at the Arena or Sheffield City Hall – click here for further details.

If your question is not answered in the FAQ’s above or you have any other question then you can email the Arena Box Office at boxoffice@utilitaarenasheffield.co.uk who will try to assist. In line with the latest government advice and for the safety of our employees our offices and call lines are closed and we can only accept email correspondence – as such we ask that you only contact us if absolutely necessary and thank you for your patience during this very busy time – we will get back to you.

Click here for the latest security procedures. 

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